Return & Refund Policy
At ITMINAAN, we take immense pride in the craftsmanship of our handcrafted handbags. We thoroughly inspect each piece before it leaves our workshop to ensure you receive flawless quality.
Returns
At ITMINAAN, we carefully check our products before dispatch. Returns are accepted in cases where the product arrives damaged, defective, or the wrong product is delivered due to an error on our part.
To be eligible for a return, the product must be unused and in the same condition in which it was received.
Return Process
To request a return, please contact us at: itminaanonline@gmail.com
Once we receive your request, our team will review the issue and, depending on the circumstances, guide you through the appropriate return, exchange, or refund process.
Return Shipping
If the issue occurred due to an error on our part (damaged item, manufacturing defect, or incorrect parcel), ITMINAAN will bear the full return shipping cost.
If the issue is not due to an error on our part, the return may not be accepted, and any applicable return shipping cost will be the customer's responsibility.
Refunds & Exchanges
Depending on the approved request, customers may choose between a refund or exchange, subject to availability and approval.
Refunds can be processed through a suitable payment method requested by the customer, such as JazzCash, Easypaisa, or another mutually agreed method.
Return & Refund Inquiries
For any return, refund, or exchange inquiries, our support team is here to assist you promptly: